FAQ — Questions and Answers
Last Modified: July 25, 2025
Questions about placing an order
The order is processed immediately (24/7) - right after the payment verification through the Przelewy24 or PayPal service. The services verify the payment, and after this verification, the order is fulfilled. If the order processing time is extended (which is very rare in the case of automatic payments), you can always contact us to expedite the process.
The order includes a product in electronic form. Files and instructions are sent, which step-by-step explain how to activate the program to the licensed version. The data is sent to the email provided in the order form. Additionally, after making and verifying the payment, a website with a summary of the entire order and instructions is displayed.
Automatic orders are placed in the "License" menu of the website. The full offer is available in the table (price list). By clicking on the price (appropriate for the service), the user is asked to provide their details.
Yes - it is possible. Simply contact us (via the contact tab in the website menu or the contact details in the top right corner) and place an order by providing your details.
Bank account number for payments:
mBank: 14 1140 2004 0000 3502 7298 0273
Include the name of the license you are ordering in the payment reference.
Bank account number for payments:
mBank: 14 1140 2004 0000 3502 7298 0273
Include the name of the license you are ordering in the payment reference.
Questions about activation
To activate the program, you need to place an order. The order includes a product in electronic form. Files and instructions are sent, which step-by-step explain how to activate the program to the licensed version. The data is sent to the email provided in the order form. After making and verifying the payment, a website with a summary of the entire order and instructions is also displayed.
- Trying to activate the program too quickly, without reading the instructions carefully.
- Incorrect file names, such as number suffixes added automatically during download. The license file must keep its original name for automatic activation. If this causes a problem, remove duplicate downloaded files with similar names.
- The required package has not been installed. The instructions specify which package to install. This is not the demo package from the website or a package for a different version of the program, such as a minimal/SMS version.
- A problem related to information in the “NOTE/NOTES” section of the instructions.
Questions about the StrongRecovery program and the data recovery process
StrongRecovery can recover data from hard drives with logical damage (e.g., corrupted file system, lost partition, accidental formatting). In the case of physical damage to the drive (e.g., mechanical or electronic damage), the program may not be effective, and in such situations, it is recommended to use the services of a specialized data recovery laboratory.
StrongRecovery supports a wide range of file types, including documents (Word, Excel, PDF), photos (JPG, PNG, RAW), videos (MP4, AVI, MOV), audio files (MP3, WAV), archives (ZIP, RAR), and many others. The program can recover files from various storage media and in different data loss scenarios.
Yes, StrongRecovery operates in read-only mode, meaning it does not modify the original storage medium from which you are recovering files. We always recommend saving recovered data to a different drive or partition to avoid overwriting lost information.
Yes, we offer a free version of StrongRecovery that allows you to scan the storage medium, preview recovered files, and recover up to 50 files with a total size of up to 5 GB of data for free. This allows you to test the program’s effectiveness before purchasing a full license.
If you can’t find your files after scanning, ensure you have performed a full scan of the storage medium. You can also try using the "Deep Scan" feature, which searches sector by sector. If the issue persists, contact our technical support; we’ll be happy to assist.
The time required to recover data depends on several factors, such as the size and type of the storage medium, the extent of data damage, and your computer’s performance. StrongRecovery is optimized for speed, and many files can be recovered almost instantly without waiting for the full scan to complete.